Customer service

How long will it take to get my order?
All orders generally ship the following business day. You should receive your order in 2-5 business days. Most international orders are received within 3-5 business days. We cannot control the local customs in your country, therefore some international orders may take longer.

Do you provide package tracking information?
Yes, simply click here to track your order online. Please allow 24-48 hours from the time of your order for your Tracking # to be posted.

Do you ship Internationally?
Yes, we ship world wide. We have happy customers all around the world including Canada, Australia, New Zealand, United Kingdom and over 50 other countries! In many cases customers have told us they received our package from thousands of miles away faster than they receive packages locally!

How much does the shipping and handling cost?
Shipping is FREE (anywhere in the world) on all orders over $150!

FedEx Ground or United States Postal Service (USA Only) $9.95
FedEx Express Saver (USA Only) $19.95
FedEx Next Day (USA Only) $39.95
FedEx International Priority $29.95

Please note that international shipping charges do not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.

Is the package shipped discreetly?
Yes, all orders are shipped in discreet packaging. There is no mention on the outside of the package as to what is contained inside. Furthermore, your name or any other personal information will never be given or sold to any other company. Your privacy is our utmost concern.

Is it safe to order online?
Absolutely! We use the safest credit card processing system on the internet. All information about your order is encrypted, and cannot be viewed by anyone else. Ordering online using this state-of-the-art processing system is actually much safer than using your credit card in a restaurant or at the mall.

What name will show up on my credit card statement?
Online Future Inc.

Is there a money back guarantee?
Yes, we offer a 100-day money back guarantee if you are not totally satisfied. Click here for more information.

Do you have any other questions? Click here.